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Contact Details
 
Ascend Education Centre

19 Carpenter Street,
#01-01,
Singapore 059908

(Click for Location Map)

Nearest
MRT Station:


Clarke Quay, Take Exit 'E'

Tel: (65) 6338 1378

Email us at : enquiry@ascend.edu.sg


Opening hours:
Mon – Thurs: 9am – 9pm
Fridays: 9am – 6pm
Saturdays: 9.30am – 5pm
(Closed on Sundays and Public Holidays)
 

 

Our Refund Policies, Procedure & Process

Ascend Education Centre is committed to having a comprehensive, fair, reasonable and transparent refund policy on the managing and processing of refunds for students under various conditions for any payment made which reflects our PRIDE values.

The refund policy includes, but is not limited to, the following:

  • the time frame for all forms of refunds (must not be more than 7 working days);
  • conditions (if any) for refunds;
  • any non-refundable fee paid (where applicable) and
  • the circumstances (1.1) in which a full refund can be granted due to the non-delivery of the Course as stated in the Standard PEI-Student Contract Version 3.1 
  • refund due to other reasons (1.2) as stated in the Standard PEI-Student Contract Version 3.1 
  • a cooling off period of seven working days from the date the Standard PEI-Student Contract Version 3.1 is signed by both parties (1.3);
  • refund due to Centre’s Refund Policy which includes Centre initiated withdrawal (1.4), withdrawal in special circumstances (1.5) and overpayment of fees (1.6);
  • clearly defined refund procedures (1.7) and a refund process (1.8) for students or their guardian to make a refund request;
  • ways of resolving disputes (1.9) between the Student and Centre over refunds.

 

1.1 Refund for Withdrawal Due to Non-Delivery of Courses

Ascend Education Centre Pte Ltd will notify the students within three (3) working days upon knowledge of any of the following:

    • It does not commence the Course on the Course Commencement Date;
    • It terminates the Course before the Course Commencement Date; 
    • It does not complete the Course by the Course Completion Date;
    • It terminates the Course before the Course Completion Date;
    • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
    • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

The Course Application Fee is non-refundable in the case of the Student’s Pass application being rejected by Immigration and Checkpoints Authority (ICA).

 

1.2 Withdrawal and Refund Policy Due to Other Reasons

  SCHEDULE D – REFUND TABLE

% of [the amount of fees paid under Schedules B & C]

If Student’s written notice of withdrawal is received

[95%]

(“Maximum Refund”) Before the Course Commencement Date and after, but not more than [7] days after the Course Commencement Date

[0%]

More than [7 ] days after the Course Commencement Date

 

If the student withdraws from the Course for any other reason other than those stated for non-delivery of the Course (in clause 2.1 of the Standard PEI-Student Contract Version 3.1) Ascend Education Centre will within seven (7) working days of receiving the Student’s written notice of withdrawal, refund the Student the amount based on the above REFUND TABLE in Schedule D of the Standard PEI-Student Contract Version 3.1
 
The following payment is non-refundable: Course Application Fee.

1.3 Withdrawal and Refund Policy during the Cooling off Period

Ascend Education Centre offers students a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. Students can submit their written notice of withdrawal to Ascend Education Centre and will be refunded the highest percentage stated in the above REFUND TABLE in Schedule D of the Standard PEI-Student Contract Version 3.1 (95%).

Students who withdraw during the cooling off period will receive their refund within seven (7) working days from receipt of the completed and signed Request for Refund Form.

The following payment is non-refundable: Course Application Fee.

1.4 Centre Initiated Withdrawal & Refund Policy

Students must adhere to the guidelines issued by the Centre. The withdrawal and refund policy stated in the Standard PEI-Student Contract Version 3.1 applies, should any student be expelled from the course by the Centre due to misconduct, inappropriate behavior or failure (in the case of international student pass holders) to attend classes for seven consecutive ways without informing the Centre. The Centre reserves the right to terminate the enrolment of any student if that student continues to misbehave despite two written warnings issued by the Centre. On the issuance of a second letter of warning and no improvement in the student’s behavior the Centre, through its Board of Management, reserves the right to terminate the enrolment of the student. The decision of the Board of Management is final.

The Centre will as soon as practicable and no later than 7 (seven) working days after terminating the student’s enrolment at the Centre refund the student if any amounts are due based on the Standard PEI-Student Contract. 

The following payment is non-refundable: Course Application Fee.

1.5 Withdrawal in Special Circumstances & Refund Policy

The standard refund policy for withdrawal for any other reasons shall apply for transfers and withdrawals unless otherwise agreed by the Centre’s Management Team. The Management Team will consider individual student requests for transfer or withdrawal outside of the refund window (more than seven days after the course commencement date or after the cooling off period, whichever is later) where the student has submitted the Request for a Refund Form plus supporting documentation to support the request from a student. If approval for a refund is granted by the Management Team in such cases, the unconsumed portion of the students’ course fees are refunded. 

Students whose Request for a Refund is approved by the Centre Management Team will be refunded the unconsumed amount of course fees no later than 7 (seven) working days upon receipt of the student’s completed and signed Request for a Refund plus any supporting documentation.

The following payment is non-refundable: Course Application Fee.

1.6 Overpayment of Fees & Refund Policy

Overpayment of course fees can occur when fees are paid through telegraphic / bank transfers due to overprovision of bank charges or to exchange rate differential. Any overpayment of fees exceeding SGD 5 will be refunded. If the Student is eligible for a refund, the Student will be notified and must submit the Request Refund Form duly completed and signed.

Students whose Request for a Refund is approved by the Centre Management Team will be refunded the overpaid amount no later than 7 (seven) working days upon receipt of the student’s completed and signed Request for a Refund.

1.7. Refund Procedure

1. Refunds in all cases shall be processed within 7 (seven) working days if any amounts are due based on the Standard PEI-Student Contract Version 3.1 or due to Ascend Education Centre’s refund policy.

2. Students requesting for a refund must complete the Request for Refund Form and indicate in Section B of the Request for Refund From their preferred mode of the receiving the refund:

  • Cheque

 

  • Electronic Funds Transfer with bank account details (for Bank Transfer / Telegraphic Transfer)

3. If the student wishes a third-party to collect or receive the payment on their behalf, the student is required to complete Section C of the Request for Refund Form authorizing the refund to be released to the third party.

4. Once the refund is ready to be released, the relevant party (student/third-party) will be notified through email together with the calculation of the refund as per Section D of the Request for Refund Form based on Standard PEI-Student Contract Version 3.1 (for CPE registered courses) or Ascend’s Refund Policy. 

5. If the student/third party is present in Singapore and can collect the refund through cheque at the Centre, the student/third party must sign a payment voucher to acknowledge receipt of the refund.

6. If the student/third party is refunded through Electronic Funds Transfer, they will be emailed confirmation that the funds have been released. Students/third party are encouraged to acknowledge receipt of the funds once they receive confirmation that the funds have been credited into their account.

1.9. Dispute Resolution

If the Student and the Centre cannot settle a dispute over refunds using the dispute resolution process (see p.33 of this handbook) arranged by the Centre, the Student and the Centre may refer the dispute to the:

  • Small Claims Tribunals (www.statecourts.gov.sg/SmallClaims/Pages/GeneralInformation.aspx)
  • for clear-cut fee refund issues of equivalent or less than S$10,000 or

    Students own legal counsel.

     

     
    Ascend Education Centre
    19 Carpenter Street, #01-01
    Singapore 059908
    (Nearest MRT Station: Clarke Quay/Raffles)
    View Location Map

     

    Pathway to Ascend Education Center »» Alight at Clarke Quay MRT »» Exit from Eu Tong Sen Road »» Use the footbridge to cross to North Bridge Road »» Turn left into Carpenter St and we are located at number 19