Our Ascend Refund, Transfer & Withdrawal Policies & Procedures

Ascend is committed to make students aware of our refund policies and procedures during pre course counseling, before signing contract and orientation. This policy also stated clearly in our course brochures, Standard PEI-Student Contract, student handbook and website.

Ascend Refund, Transfer & Withdrawal Policies

1. Policy One (before course commencement)

Should a student decide to transfer out/withdraw from Ascend Education Centre before the commencement date of a scheduled course, the student will be refunded 100% of the course tuition fee for scheduled courses (net of applicable bank charges) provided that:

1. The application for the transfer/withdrawal (form available at reception counter and on website) is submitted to the Ascend Office at least one working day before the commencement date of the course;
2. The student has paid the full course tuition fee before the commencement date of the course;
3. The student has paid the following non-refundable fees: an application fee of $250.

2. Policy Two (after course commencement)                 

Should a student decide to transfer out/withdraw from Ascend Education Centre after the commencement date of a scheduled course, the student is not entitled to any refund of the course tuition fees unless alternative arrangement are made between Ascend and the student as a result of mitigating personal circumstances facing the student. Any decisions based on mitigating circumstances will be decided by the Ascend Board of Management. Students must fill in the application for transfer/withdrawal form and submit to the Centre Manager.

3. Policy Three (cancellation of course prior to commencement of course)

Ascend Education Centre reserves the right to cancel a course due to insufficient demand. Students who have applied for a course which is subsequently cancelled will be notified at least 5 working days in advance of the commencement of the course. Students who have paid the course tuition fees and non-tuition fees are entitled to a full refund on all tuition and non-tuition fees (net of applicable bank charges) within seven working days of the notice of cancellation been given to the student.

4. Policy Four (termination of course prior to completion of course)

The Student shall be entitled to withdraw from the Course if Ascend terminates the Course prior to the completion of the Course. The student is entitled to a refund within seven working days amounting to the unconsumed portion of the course Tuition Fees (net of applicable bank charges) provided the course tuition fees have been paid in full.

5. Policy Five (transfer of Courses within Ascend Education Centre)

Students who transfer from one course to another within Ascend shall be deemed to have terminated from the current course. The standard refund policy shall apply unless otherwise agreed between Ascend and the student. The student is required to submit a new application for another course, sign a new contract, make payment to a new escrow account (Fee Protection Scheme) and apply for a new Student’s Pass with ICA. Request of transfer will only be considered if the student meets all pre-requisites of the course the student intends to transfer to.

Ascend Refund, Transfer & Withdrawal Procedures

1. Students (both prospective and accepted) are made aware of the ASCEND Refund Policy in the Standard Student Contract.  Our Refund Policy is also clearly displayed in all our communication materials namely Student Handbook, relevant forms and website.
2. Applicants are expected to complete and submit the Request for a Transfer/Withdrawal Form to our Student Admissions Officer who will then hand the same to the Centre Manager on the same working day.
3. Applicant will be informed within 3 working days status of our decision upon submission of the application form and discussions with the student to understand or clarify their reasons for their request. The Director of Studies will discuss the request with the student.
4. Should the written notice fall under the category of mitigating personal circumstances facing the student, the request will be subject to the collective decision of the Ascend Board of Management before submission to DBS Escrow.
5. We will forward the Transfer/Withdrawal Form together with supportive documents to DBS Escrow and CPE within 3 working days upon approval granted by Ascend. For FPS service provider’s relevant update and process of the said refund will take approximately 7 working days.