Schedule

Professional Communication Skills

Intermediate Communication Skills

Weekday Course (32 hours)

Aim of Course

This is the perfect course for working professionals in Singapore whose first language is not English and who want to improve their speaking skills and writing skills when communicating with colleagues and customers at work.

Key features

  • 32 contact hours
  • For intermediate level leaners 
  • Materials provided in hard and soft copy
  • Feedback reports provided at mid-point and end of course
  • Certificate of Completion 
  • Classes limited to 12 participants
  • Experienced Teacher with business background

Key Learning benefits:

  • learn to use appropriate and correct grammar in writing sentences.
  • learn to use appropriate and concise vocabulary 
  • learn to use key features of pronunciation 

Demonstrate the key principles of effective communication by applying them with colleagues and customers when:

 

 

  • writing emails
  • writing reports: memos/proposals/policies/procedures
  • over the phone 
  • face-to-face communication
  • presenting
  • participating in meetings

Class Structure

The class structure is divided into Lead in time, work time, share time and wrap up time
  • Lead in Time is where the trainer introduces and provides you with the core skill in the application of specific features of pronunciation, vocabulary and grammar in different business situations. The trainer will present key points regarding a communication process using audio and visual material through demonstration and invite you to critically reflect and share your own experiences, focusing on similar situations that you have faced when using these processes in your day-to-day work situations.
  • Work Time is when you are reading, writing and speaking in directly applying the points you just engaged with. Cooperative problem-solving is emphasised and the teacher will conduct small group and individual conferences with participants to monitor and review the application of knowledge.
  • Share Time is when you have the opportunity to share with the rest of the class how you used the skill or strategy just learned or reinforced through mini-presentations.
  • Wrap up Time is when the teacher will reflect on what has been delivered and what has been achieved and identify areas for continual improvement.